Privacy Policy

Last updated: 13 May 2025  |  Effective date: 1 January 2025

This Privacy Policy describes how PixelCharge ("we", "us", or "our"), operated by PixelCharge Pty Ltd (ABN 12 345 678 901), collects, uses, discloses, and protects your personal information when you visit pixelcharge.info (the "Website") or interact with our services.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

• Contact information: name, email address, and phone number when you submit our contact form or subscribe to our newsletter.
• Usage data: IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs, collected automatically when you visit our Website.
• Cookie data: information stored in cookies and similar tracking technologies as described in our Cookie Policy.
• Communications: the content of messages you send us via our contact form or by email.

We do not collect sensitive information (such as health information, financial details, or government identifiers) through our Website.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide customer support.
• To send you our newsletter and gaming digest, if you have subscribed.
• To analyse Website traffic and improve our content and user experience.
• To comply with our legal obligations under Australian law.
• To detect and prevent fraudulent or malicious activity.

We will not use your personal information for any purpose that is incompatible with the purposes described above without your consent.

3. Newsletter and Marketing Communications

If you subscribe to our newsletter, we will send you regular emails containing game reviews, tournament updates, and gaming news. You can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any email, or by contacting us at [email protected].

We comply with the Spam Act 2003 (Cth) and will only send commercial electronic messages with your consent.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: third-party companies that assist us in operating our Website, such as email delivery services and analytics providers, who are bound by confidentiality obligations.
• Legal authorities: when required by law, court order, or governmental authority.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity.

5. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance your browsing experience and analyse site traffic. For detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include secure HTTPS connections, access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Newsletter subscriber data is retained until you unsubscribe. Contact form submissions are retained for up to 2 years.

8. Your Rights Under the Australian Privacy Act

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access: request access to the personal information we hold about you.
• Correction: request that we correct inaccurate or incomplete personal information.
• Complaint: lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy.
• Opt-out: unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our Website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:

• Email: [email protected]
• Post: Privacy Officer, PixelCharge Pty Ltd, Level 4, 123 Collins Street, Melbourne VIC 3000, Australia
• Phone: +61 3 9000 1234

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.